Originally Posted by Darren
Actually, I think that for AA to make an open reservation they must make a dated reservation, thereby confirming to the computer that the flight exists, and then when its ticketed its done so as OPEN. If they are asking for the flights in order to avoid ticketing as OPEN then yes its a training issue. But I expect its the former in this case.
My Emeco-issued tix were all open (except as req'd) with no suggestion of phantom or real bookings, and during a recent re-issue at LAX (painful) they stayed that way. You may well be right and there's a hidden step where the agent makes a booking, prints the tickets (somehow telling that process to ignore the reservations and show the segments OPEN), then cancels the bookings. Sounds like a lot of extra work, but where programmers and programming budgets are involved, anything is possible.