Originally Posted by
david22
they [at the Crillon] just weren't consistent enough in a few dimensions (housekeeping, people in the lobby were sometimes rude or clueless, etc.). Meanwhile Peninsula's housekeeping was a well oiled machine. But YMMV over multiple stays.
I'm most curious now! I've had some disappointments with Rosewood service at a few properties but assumed the Crillon has sorted itself.
What went wrong with housekeeping?
Who were the rude or clueless people in the lobby--staff or guests? What exactly happened if I can ask?
Thanks. I must say we loved the hard product (and especially the closer to Vendome location) of the Crillon a bit more than that of the Pen, but we also were quite impressed with the Pen hard and soft product. And the Pen's F&B is insanely good. So your info may give us a bit more proper perspective for the future.
