Originally Posted by
fredc84
Not a big deal, but I'm just curious...and wondering if anyone has a solution. For the last four prior cards I've been able to call in (# on back of card) and say "cancel account" and the automated system would close the card. No human interaction required. Now, when I do the exact same thing, it always wants to transfer me to a person. Anyone else seen this?
As an update, on the same card that the computer had wanted me to talk to an agent, I gave it a try today for both my and SO's cards that failed before and it worked today, about 3.5 weeks later. So, just because you can't do it automatically at one point doesn't mean it won't change later. Also, I had talked to the person in chat online (as suggested) and they had said I had to call in, though I only tried that once (I didn't HUCA, so to speak).