Originally Posted by
Jamier45
The trolling comment was with reference to Closetolhr
Perhaps I was hasty in my judgment, I did feel the poster in question was insensitive and found it hard to believe he wouldn't recognise this, hence my allegation of trolling. But fair enough, I apologise.
OP , there are some excellent tips here. I think you are being more than reasonable in your approach to BA and you are totally justified in your complaint.