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Thread: Point Advance Reservations [*to be discontinued 28 March 2023*]
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Old Sep 8, 2019 | 9:12 am
  #120  
Pseudo Nim
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Join Date: Jan 2006
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Originally Posted by morphogencc
No response yet -- I was told it'd take 3-5 days to resolve. I haven't tried reaching out to Bonvoy Lurker, I may do that next!



This is the same thing I was told; the error in the system is because the hotel changed categories so it's posting at 85k now. I called the Titanium Elite Customer Service and the representative seemed confident that they *could* fix it, just that *he* couldn't fix it, so he'd have to send it to "loyalty support". I'd recommend either making sure to talk to a supervisor or maybe try Bonvoy Lurker too?
They did reach out to "loyalty support" and that came out negative too. I emailed Bonvoy Champion, email bounced back to tell me to email Marriott Social Media service, which I did, and the email bounced back undeliverable. I tried to PM Bonvoy Lurker, that failed, and the old Starwood Lurkers are not active. So I have no idea who to contact. Any advice welcome
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