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Thread: AA needs to fix their paper Voucher program
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Old Sep 7, 2019 | 8:40 am
  #28  
pinniped
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Any process that involves snail-mailing anything is a bad process, period.

Personally, I've had a lot of AA paper vouchers over the years and never had an issue using them at the airport. (Better were the days of Platinum Service Centers and CTO's - but an airport agent will suffice.)

AA's process is 2nd worst only to Spirit. And when you're being compared to Spirit for, well, anything, that's not good.
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