FlyerTalk Forums - View Single Post - How to properly put award redemption stay in family member's name (I'm not staying)
Old Sep 6, 2019 | 3:48 pm
  #3  
jrich7970
All eyes on you!
10 Years on Site
 
Join Date: Apr 2015
Posts: 217
So, I had always done this in the past. But then certain properties started telling me that they couldn't do this. Some even said it was against policy. I attribute this to uneducated staff.

In all cases except one (a Spring HIll in Salt Lake City), the properties were Courtyards.

I just call customer service now. I haven't had a problem, but, it wouldn't surprise me that some day I might get someone who doesn't know the policy again. In that case I would just hang up and call again.
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