Hi all -- seeking your advice on probably a simple question:

I'm booking an award stay for family members (same last name) using my points, but they will stay and I will not be there. (4 Points Sheraton, in case it matters)

How should I indicate to the hotel this, and that they can check in? I recall that previously, I've called up to add their names, but it later caused some confusion because they were still expecting me to check in. Is there not some simple way to redeem in someone else's name, or what is the right way to set this up?

Thanks!