Originally Posted by
moondog
Wow, that's too bad! While I don't call those guys very often, I've never had to wait for more than 2 or 3 minutes when using the main number. I suppose reaching out to them on their WeChat OA and or MiniProgram might be worth a shot. I know CZ is pretty good at providing customer service via WeChat because I ran some tests on it last year...not sure about other Chinese airlines though.
Another update. I wrongly assumed that by calling the Beijing number using WiFi calling, that it would be free. After my 54-minute call got cut off, my carrier (T-Mobile) texted me to say they noted $111 in international calling fees, which looked out of pattern for me. I called, and sure enough, I had been charged for the call, from which i was cut off when someone finally answered. I really reconsidering my decision to buy an Air China revenue ticket, business class or not. This is just insane.