Originally Posted by
NellieVA
update. After giving up on the U.S. call center, I called the Beijing number again. I was on hold for 54 minutes. .
Wow, that's too bad! While I don't call those guys very often, I've never had to wait for more than 2 or 3 minutes when using the main number. I suppose reaching out to them on their WeChat OA and or MiniProgram might be worth a shot. I know CZ is pretty good at providing customer service via WeChat because I ran some tests on it last year...not sure about other Chinese airlines though.