Originally Posted by
tobsw
You won't be able to get back the $80 you spent on BA luggage fees. BA clearly publishes that OWS and OWE are not entitled to free luggage on Basic Economy. You got lucky in BOS.
Unlike IB, where you are entitled to it. That's why the did not charge anything on your MAD-BOS sector.
As a side note, Iberia Airport Services offers ground services (check-in, ramp services, handling, etc) to many airlines, including Iberia, British Airways, Vueling, American Airlines, LEVEL, Qatar, Emirates, Norwegian, Air Europa,... at different stations.
Yes, I've done more reading on the BA fees and do not expect to get a refund. I've read on many other forums and blogs where people did not pay fees. Lucky? Like I said, depends on whom you get at the gate. The gate agent at check in in LHR actually told me he wanted to override but system would not let him. He then called for an operations mgr who turned out to be condescending and arrogant. And I was on the phone with Iberia at the exact same time telling me I did not need to pay luggage fees.
My complaint submission is more for the delayed baggage whether it is BA or Iberia. They gave me a file number and I'm filing it. You do you and I do me. I've been given checks, vouchers and mileage credit for lost or delayed luggage before. Nothing happens if you do nothing.