Originally Posted by
NellieVA
I have been trying to reach them for almost three hours now. Their North America call center (which I'm beginning to doubt even exists) opens at 9:00 Eastern time. As they were closed, I called the Beijing number. After 30 minutes, I was still on hold and the NA center was about to open, so I hung up called them. I got in queue immediately when they "opened," and after an hour and 20 minutes, I got cut off. I called back and have now been on hold for 65 minutes and counting. I sent them a message via their app, but the response was in Chinese. This is unbelievable!
update. After giving up on the U.S. call center, I called the Beijing number again. I was on hold for 54 minutes. When someone answered, my call cut off. i am BEYOND FRUSTRATED! If anyone has a "special" number for Business Class passengers or Star Alliance Gold, I would really appreciate it. I am a United 1K and we're flying Business Class, but I'm not up for another marathon on hold. The hold music is maddening, and don't get me started on a "premier" airline which is unreachable by phone...