Originally Posted by
codfather
Twitter is always good, AC responds very quickly in most cases.
Though the best-case scenario is if you have SE100K and can directly call your concierge (a privilege I unfortunately do not have)
I have gone to the concierge for customer service "twice".
The first was when I had an issue specifically at YYZ and wanted it fixed both now and forever (they forwarded the email to customer service).
The second was when they explicitly asked me to send the email through them.
If you're SE, just fill out the regular form, and it will be dealt with in 2-3 days.