Originally Posted by
DLASflyer
I’ve noticed a lot of funkiness with the new boarding. Sometimes I have the Sky Priority badge but still Main1 in the app. Often I never get a zone at all and it is just dashes like when a gate is not yet assigned. Sometimes when I get upgraded, my zone changes accordingly and sometimes it does not. Seems most gate agents have already learned to combine Sky Priority and Main1.
Me too. On my last 6 flights (legs), all in August, on 2 occasions the Sky Priority zone wasn't called. Seems agents are either confused and still think Comfort+ is also Sky Priority (as was the case before), or they are combining Sky and Main 1 zones. Interestingly this was at gates where there were no boarding pillars (one was an international flight from an E-gate in ATL with no pillars).
I complained in both cases and the gate agent realized his/her mistake and apologized to me.