Originally Posted by
emma69
I may have been too generous in describing the agent as customer service. It was an agent who I got to through pressing assorted numbers that were not reservations! She was apologetic tho!
I will resort to Twitter if needed, I’m hoping that I experience the magical 24 hour turnaround!
But seriously, they can say 40 days with a straight face?
Yes, they do quote 40 days for non status pax. If it is anything remotely 'difficult' like refunding a partly used ticket for example it will take weeks. Simple stuff will still generally take more than a week. SE100 (me included) tend to get more rapid 24-48 hr responses.