Originally Posted by emma69

Just got off the phone with AC customer service. They were unable to help me with an issue (IFE voucher that says it has already been used when I tried to do it online), and told me I needed to use the contact form on the website. I asked how long it would take to hear back, and she looked it up, and said '40 business days'. Are you bleeping kidding me? That isn't customer service in my world. Please tell me that is the massive outlier, and I can expect a response (to a straightforward issue IMO) in less time than that. I was hoping to book a flight using that discount code sooner rather than later.