Twice in the last couple weeks? That stinks.
Was not fun at check-in last night. Arrived at about 10pm, one person being helped - I was the only one in line. Only one clerk. Person being helped was having some sort of issue checking in so it was taking forever.
Airline crew arrives after I've already been waiting for 10min or so. Clerk goes into back, comes back with another employee. 2nd employee makes eye contact with me, asks me if I'm checkin in. I respond yes, to which he responds "she (original clerk) will be with you shortly. He continues to check in every member of the airline crew while I still wait.
After he finished with crew he comes over to help me. I ask for manager as I feel the wait and passing over me for later arrivals in unacceptable. Turns out he is the MOD. I let him know I find it unacceptable that I waited nearly 25 minutes to check in, and doubly unacceptable that he skipped over me to assist a bunch of folks that arrived after me, leaving me waiting. He gave me a line that by contract they have to check in crews before other guests (don't believe that for a second) but did apologize and offered me 5K points. Also apologized for the "system error" that resulted in my room downgrade - mentioned hotel was nearly sold out and that causes issues sometimes....
Other than that. A great stay.
Originally Posted by
arlflyer
But why wouldn't you want to
check in online, so you can "access your elite benefits" such as not being upgraded and not getting to pick your room?!
I love how Marriott OLCI says basically, yeah, that's great, now go to the desk and beg for upgrades.
I've been auto-downgraded to rooms of lesser types than the booked room twice in the last couple weeks at big-city MR hotels on $400+/night rates. Noticed it in the stay details on the app on the day of check-in. Of course, when reminded that these were corporate rates and that I'd be happy to let my company's travel procurement folks know, the property staff acted very confused and were quick to make this "error" right...I'm sure it had nothing whatsoever to do with the fact that the properties were sold out at higher public rates...