Originally Posted by
dcstudent
New form of being Bonvoyed? Reservation tonight at Baltimore area hotel (happy to edit w name after my stay is over). Got notification by app at 4pm Eastern that my mobile key was ready. But, I had never requested mobile check-in!
Opened app. Reservation number and rate is correct - but room type is wrong and a downgrade from what I booked. Mobile key also not programmed for club lounge (I'm titanium). I won't get there until after 9:30pm Eastern tonight. Hoping i can at least get back into what i booked and get lounge access.
Anyone else ever experienced something similar?
Prior to your arrival how do you know the mobile key was not programmed for lounge access?