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Old Sep 4, 2019 | 4:22 pm
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saaveraward
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St. Regis... R-E-G-I-S?
Had to call Bonvoy to ask a question about a St. Regis property. Rep said they never heard of the St. Regis brand and asked me to spell it.

Then they wanted to check the website for the question I asked to which I replied, "What I'm looking for isn't there which is why I'm calling you."

Time to HUCA.

Can you imagine a customer calling in about a $1,000+/night room and getting this answer? Must be a lot of other luxury brands who get business off nonsense like this.
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