I requalified for my Elite Plus card April, 2019. I still have not received my plastic card. I've opened a case multiple times and always got this. Any ideas on how to proceed? Some airlines require plastic card. Lately I've been using SK EBG lifetime more than TK Elite Plus... Physical address is correct. I have received correspondence on this address earlier from TK.
Dear dabee69,
We are renewing the infrastructure of our Miles&Smiles Program to improve our service quality and serve you better. We are temporarily unable to send cards due to the updates made in the system.
In the meantime, you can make your transactions easily by using your membership number or using the digital card option in our
mobile application.
We would like to remind you that you can also apply to our service point at Istanbul Airport between 07.00 and 22.45 o’clock to receive a faster reply to your Miles&Smiles card request. You can access the airport map for address description by clicking
here. It will be sufficient for you to write "Miles&Smiles Stand" in the search box. During the application, you are required to have one of the following valid identity documents with you, the number of which matches the information in your Miles&Smiles account.
- Identity card
- Driving license
- Passport
We wish to meet you in new journeys as soon as possible.
Sincerely Yours,
.........
Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center