FlyerTalk Forums - View Single Post - CX flight booked through BA cancelled and re booked to previous day

Sep 2, 2019 | 2:16 am

#13

Tobias-UK

Ambassador: The British Airways Club, easyJet and Ryanair

Join Date: Sep 2011

Location: UK/Las Vegas

Programs: BA Gold (GGL/CCR)

Posts: 17,033

Quote:

Originally Posted by Stormbel

Thanks for the variety of comments.
We will accept flying the day before. Other options will all end up as a much more complicated journey.
I did tweet CX but they referred me to BA.
Today I will phone BA Silver line to ask for the HKG-TPE flight to also be moved back a day. The are plenty so hopefully be no difficulty for a redemption booking.
I would prefer this to be a UK call centre so best time to call?

I love they way airlines can do what they want more than 14 days out, at my extra cost, but it doesn't work the other way.

As this is an involuntary change due to a cancellation, if for whatever reason you cannot change your connecting flight, presuming this is all on one ticket, you are entitled to duty of care under EC261 for the forced night's stay in HKG. CX is the airline responsible for the duty of care as it is their flight that has caused the disruption.

Reply