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Thread: Pajamas in Polaris -- Experiences, How to Request UA PJs, Changing Logistics, ....
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Old Sep 1, 2019 | 12:30 pm
  #258  
transportprof
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by bluedemon211
That has been m experience as well. I do have to admit that it is rather frustrating that we are paying for a J seat and amenities (either with cash and/or miles/instruments) and we have to parse our words and hope not to offend the FA for fear of not getting our request. We are the customers right?
Yes, but from UA's perspective the more important question is "Are you the right customer?"
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