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Thread: The Psychology of Accepting Upgrade Certificates
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Old Aug 25, 2004 | 6:35 pm
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jakpot
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Originally Posted by Cam
Perhaps 50% of the time on my return segements during the past month, YYZ-YVR, and when I check in at the SE counter, the attendant has asked me for an upgrade cert (I've already done a telephone upgrade and am generally on a G or L fare) and didn't seem to care whether I presented a Special or regular cert

So naturally I present a regular cert. Have I just gotten lucky or is something happening these days behind the scenes that relates to a backing off on the ground rules for upgrades on cheap fares?
Customer apprecitation ?


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