Originally Posted by renee_s
I'm sorry that I can't always get to the airport 2 hours in advance....first of all, I'm already getting up at 4 am to make it there when I do. Second, I work 70-80 hours a week...
Oh, brother. Welcome to Flyertalk, Renee (frozen smile, gritted teeth).
If you really do fly out of IAD a lot, then you know the morning outbound rush creates security backups and the mobile lounge ride makes things worse. 90 minutes is the absolute minimum a thoughtful flyer should allow at that hour, and I'd sure try for two hours. 3:15 am alarm, 4:00 am alarm, what's the difference?
Here in SEA I always get to the head of security 90 minutes before a pre-9:00 am flight leaves. Sometimes I zip through, sometimes I wait for an hour, but the point is, it's my problem.
If UA compensated every passenger who missed a plane because they didn't get themselves to the airport on time and got hung up in security, they'd be out of business. There's no way UA is responsible. They don't run the security lines; they can't go hire more screeners.
With great respect: I believe no compensation is due. The $50 voucher they offered you is a nice, unrequired gesture.
And with only two posts so far on Flyertalk, which is a civil and generous place, please reconsider calling other community members "obnoxious," etc. Thanks! And set the alarm earlier next time!