Originally Posted by
bhrubin
True dat. Neither I nor anyone else said that. But I still think your expectation is wildly unrealistic in the circumstances as described. I know full well, having been in comparable circumstances a few times.
But it is entitled to expect service recovery for that, however. It may be offered, but we aren't entitled to that when something goes wrong beyond a hotel's control.
If you're meaning something like compensation then I agree, under such circumstances, that's uncalled for.
I thought the OP was asking for better communication as the events unfolded. In this case, I'd say the label "entitled" is uncalled for.