Originally Posted by
ohmark
It's simply is not "entitled" to expect a property to keep guests informed as to progress dealing with unusual events that are inconveniencing guests, even when the problem is beyond the property's control. It's just not.
True dat. Neither I nor anyone else said that. But I still think your expectation is wildly unrealistic in the circumstances as described. I know full well, having been in comparable circumstances a few times.
But it is entitled to expect service recovery for that, however. It may be offered, but we aren't entitled to that when something goes wrong beyond a hotel's control.