FlyerTalk Forums - View Single Post - The Psychology of Accepting Upgrade Certificates
Old Aug 25, 2004 | 4:59 pm
  #1  
Cam
 
Join Date: Apr 2000
Location: Toronto
Programs: ACMM, Hilton Diamond, IEEE, PTC, CPS, CSBC, USBI
Posts: 1,175
The Psychology of Accepting Upgrade Certificates

Perhaps 50% of the time on my return segements during the past month, YYZ-YVR, and when I check in at the SE counter, the attendant has asked me for an upgrade cert (I've already done a telephone upgrade and am generally on a G or L fare) and didn't seem to care whether I presented a Special or regular cert

So naturally I present a regular cert. Have I just gotten lucky or is something happening these days behind the scenes that relates to a backing off on the ground rules for upgrades on cheap fares?
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