Originally Posted by
bhrubin
I think expectations for better service are not matched by the Gaylord brand standards or the price point. I think one is expecting more than one should. It's a Gaylord conference hotel, not a luxury hotel.
A power outage is beyond a hotel's control.
A fire alarm is beyond a hotel's control usually.
A big hotel like this cannot be expected to placate or massage the personal needs of individual guests because of things that are beyond the hotel's control. If one wants that, one is better served to stay at smaller/nicer hotels.
Entitlement is often tough to admit.
I disagree. Yeah Gaylord isn't luxury but it is a Marriott family brand (and a conference hotel too), not a Motel 3 or (with apologies to our former lurker) Pa Kettle's cabin. I expect Starriott family standards to prevail, even if they're proprietary information.
Entering one's room and going to bed in the dark is an inconvenience and a potential safety hazard.
While the initial power outage might not have been the hotel's fault, staff shold have been proactive before the six hour mark.
Moreover, while I'm not a fire investigator, AFAIK having the power come back on should not cause a fire unless there's a maintenance or other problem, so at least part of the OP's *experience* is the hotel's fault.