I think expectations for better service are not matched by the Gaylord brand standards or the price point. I think one is expecting more than one should. It's a Gaylord conference hotel, not a luxury hotel.

A power outage is beyond a hotel's control.

A fire alarm is beyond a hotel's control usually.

A big hotel like this cannot be expected to placate or massage the personal needs of individual guests because of things that are beyond the hotel's control. If one wants that, one is better served to stay at smaller/nicer hotels.

Entitlement is often tough to admit.