Originally Posted by
Gundy1990
- Did anyone receive an influx of unrelated spam emails at the same time they receive an email from Hilton stating that the points had been redeemed at Amazon? I did, and I'm thinking this was done in hopes that the Hilton email would go unnoticed.
- Did you get a new HHonors number/account altogether, or were the points reinstated to your existing account?
- Does anyone have an Aspire card? If so, were you able to simply call AmEx and have your new HHonors number applied to your AmEx account?
- At the moment, I'm 2 nights shy of the 50 night milestone bonus - can anyone confirm that if they did get a new HHonors account that this information is transferred as well?
Hi, all. I just wanted to check back in and provide a follow-up for anyone who's interested. I woke up with an email from HHFraudProtection that was sent at 2:02 AM EST. The email states that my 300K points would be reimbursed to my account with 24-48 hours, however, the points were already reinstated when I checked my account. The email said "
Please be assured this activity does not have any bearing on the integrity of our systems". This clearly doesn't seem to be the case though, considering this is an ongoing issue faced by many Honors members. So to sum things up, I reached out to the Diamond Desk on Sunday, 8/25 and had my points back first thing on Thursday, 8/29. My experience was mostly positive for the exception that Fraud Proection had 0 interest in giving me any insight on how this is happening. I will now answer my own questions from my previous post quoted above.
- This is still unclear. I'm still getting a lot of spam emails - far more than ever before, however, I have them filtered in my gmail account so it isn't too much of a disturbance.
- I did not receive a new HHonors number. I'm not sure what to think of this since it seems others who faced the same issue were given a new one. I'm happy I didn't because I didn't want to lose my stay history and I'm not sure that getting a new account would have taken any further measures to stop the hacks. Previously, I had a password unique to my Hilton account and I created a new password unique to only my Hilton account. I have 2 factor authentication activated like before, however, I don't think this feature works properly. It's my understanding that I'm supposed to receive a verification text upon logging in, but I still don't.
- My HHonors number is once again linked to my AmEx account.
- Since my HHonors account did not change, neither did my total stays/nights count.
I'll continue to post in this thread should I encounter any new experiences.