Originally Posted by
ramibaba
yes since i have merged and my old Ambassador was so great she left work a new Ambassador send me introduction email i never hear back from her as well no reply from her to my emails
Sorry to hear your old Ambassador left. When did you get the intro email from your new Ambassador?
With any new Ambassador, I always encourage everyone one to copy the general Ambassador email service to be safe whenever you email your Ambassador. One or the other should therefore be able to respond to you within a day or two at most. If you require more prompt service, then call your Ambassador or the general Ambassador service.
If you continue to reach out and only hear back from other Ambassadors and never your own after 3 or more attempts, I would call and speak with your Ambassador and share your disappointment and frustration. If nothing improves, I would contact the general service by phone or email and request a new Ambassador.