Staying at a Gaylord currently for a conference. Arrived at 11:30pm to a power outage at the hotel, coworkers who came earlier said it had been out for many hours, employees said no knowledge of when power would be restored. Still had backup generators in hallways and lobby area so could do full check in.

A bit after 4:30am fire alarm goes off. Did find at this time power had been restored, but had to hang out for nearly an hour while fire department came to check it out. Communication from staff was non-existent, they weren’t making announcements, asking people to migrate to certain areas, nothing.

I get get things happen outside the hotel control but I still feel the experience has been pretty poor so far. Should I have any expectations for service recovery - proactive points offered by the hotel sounds reasonably to me but what do you think? Should I be asking for something?

i am plat but it’s a work trip for my partner so he’s the one checked in and is gold. I assume only he would be eligible for recovery even though we are both here...