Originally Posted by
EuropeanPete
I travel quite a lot though, that's sort of the point
The Ambassador line normally does the trick, and I find the Chinese/ Japanese Ambassador line agents very capable (so long as no follow-up is required), but as I mentioned above, the Ambassador line is down at the moment.
I just called; it dropped the first time, and the second time I got an Ambassador from China. She said there have been phone line issues (which I know happen not infrequently there) but that otherwise operations are normal. I'd say give it another try. Good luck!