Originally Posted by
bhrubin
I would have assumed you have an Ambassador closer to your location. And the Ambassador general line answers after business hours in the USA all over the world in my experience, so I'd have guessed the same happens elsewhere.
I travel quite a lot though, that's sort of the point
The Ambassador line normally does the trick, and I find the Chinese/ Japanese Ambassador line agents very capable (so long as no follow-up is required), but as I mentioned above, the Ambassador line is down at the moment.