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Thread: Paid Excess Baggage Fees on AA Flight that United Put Me On
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Old Aug 28, 2019, 8:59 am
  #9  
PTahCha
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Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Originally Posted by findark
UA basically never hands out cash as a customer service gesture, and the agent is right that issuing a "refund" for fees paid to AA would be an accounting nightmare. 10k miles should more than cover a bag fee, so I would leave it at that.
Actually, they do in extreme cases. I have received hotel and meal reimbursements, with a check that had Jeff Smisek's signature on it, albeit computer generated.
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