FlyerTalk Forums - View Single Post - Lost Bag Malaysia Airlines and very poor Customer Service
Old Aug 28, 2019 | 2:04 am
  #18  
nancypants
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP ALL Gold
Posts: 4,627
Originally Posted by frequent-traveller
According to them we should make a list what was inside the lost bag, incl. receipts. But I already told them we dont have or hold receipts of clothing. We never keep them after 1x washing etc....
If i’m reading this correctly it would appear MH are requesting receipts for the previously purchased stuff in the list bag, not the interim purchases. In which case I don’t think it’s entirely unreasonable to not have retained them
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