Originally Posted by Eujeanie

I didn't want to put this in the usual Chase Marriott certificate thread, because using those was a pleasure...so simple...you had a cert, you made a res, they asked "do you want to use your cert?" you said "yes"...

These "new" Chase certificates that we got for upgrading to the Boundless Chase card have been a nightmare...

When I've tried to use them I have to call, and then those reps have "no idea" how to attach them to a reservation. They say they are "coded differently". So what they do is CALL the hotel to make the res and attach the cert. Then 3 days (or so) later I look in my account and it says "you need so many more points for this reservation, if you don't have them you can purchase them blah blah"...

NOT TRUE!!!!

These are full value 35,000 pt certificates. But they have NO idea how to not only attach them, but keep them attached.

This has been a few months now since we were upgraded to the Boundless card and got two of them as the rewards. The one I booked two months ago and the one I booked today have had the SAME issues. Two months and no one seems to have a clue what to do with them, and even when they "Manually Attach" them, and "Call the Hotel to attach them", in just a matter of days the certificates disappear from the res and I'm told I need to "earn or purchase more points".

I have no hair left on my head, so if anyone (Christina? Are you still here?) has any idea how to reserve and make them stick, please let me know.