Originally Posted by
crackjack
From the OP’s post, it appears to Hari Raya Haji on 11 Aug (not Hari Raya Puasa), so only 2+ weeks ago.
Best practice when luggage is delayed (and ultimately ‘lost’) - regardless of airline - is that one should keep the receipts for all necessities bought, as proof of expenditure for any claim made. Again, handling agents really should be noting this in such situations (if no flat rate per day).
Since the OP advised that the only options available on Hari Raya (Haji) was to buy items from the hotel and if it is felt this was a significant cost to be considered as part of the compensation expected, then the OP would need to define this.
I take a differnt approach.
If the pax bag is lost through no fault of their own - why should ANY burden of proof be on the passenger?
Should be a standard procedure such as:
- If bag fails to arrive on flight, instantly give pax $xxx cash
- If bag fails to arrive within 24 hours, instantly another $xxx paid
- For each 24 hours thereafter, airline pays pax $xxx cash.
- If bag lost, airline pays pax flat rate in addition to whatever has been paid out
THEN, the airline should claim against airports/other carriers to figure out whos paying the compensation.
The passenger should be prioritized, especially when it's not their fault.