Originally Posted by
marquito
So.... apparently BA cancelled the HAM-LHR segment and just thought they'd ignore EC261 and cancel the whole itinerary instead of putting my parents on a flight earlier that you can still buy on BA.
Pushed me back to AA, saying that they should rebook on a new flight, but at the same time they have eliminated the LHR-SAN business awards on that day.
AFAIK, There should not need to be award space for them to rebook you. (Ie BA can override BA award availability)