Just experienced this for the first time this past Sunday. I had 300,000 stolen from my Honors account. I spoke with the Diamond Desk Sunday morning and they assured me I would have a new account with the points reinstated within 5 days. I have a few questions for those who have experienced this:
- Did anyone receive an influx of unrelated spam emails at the same time they receive an email from Hilton stating that the points had been redeemed at Amazon? I did, and I'm thinking this was done in hopes that the Hilton email would go unnoticed.
- Did you get a new HHonors number/account altogether, or were the points reinstated to your existing account?
- Does anyone have an Aspire card? If so, were you able to simply call AmEx and have your new HHonors number applied to your AmEx account?
- At the moment, I'm 2 nights shy of the 50 night milestone bonus - can anyone confirm that if they did get a new HHonors account that this information is transferred as well?
Thanks for any help/feedback.