Originally Posted by uniquepainter1

When we had a house fire last year we stayed at a Marriott for 48 straight days. After 30 days, I asked the management team there why we were not refunded the hotel tax on day 31. After 30 consecutive days the status of the stay changes in the eyes of the law and the tax for the first 30 days is refunded and you are tax exempt going forward, provided that you do not leave. I argued with management and the owner of the hotel for over a year now. I have spent a lot of money at Marriott over the years. With my job and personally. My employer and I have always had the tax refunded and been exempt after 30 days no matter where we have went. Customer service never does anything. I'm a Titanuim member. To be treated like this is outrageous. Since this has gone unresolved, none of us have used Marriott. 175- 2 man crews who always used Marriott have not done so. We are currently staying long term in a hotel to fight my fiancee's breast cancer and although we would prefer the comfort of a Marriott, are not staying because of the way we have been treated. We do not matter to Marriott and they have made it loud and clear. They ripped us off out of 639.40. I wasn't even asking for the money. I told them I would be fine if they made it right with points, but they would rather lose thousands of dollars in business than to make a 639.00 adjustment to a Titanium member. Real nice Marriott!