Marriott's problems tend to compound themselves and eachother -- for example, the ridiculous ongoing utter IT failures force me to audit the points posting on practically every stay, which wastes my Ambassador's time (and mine). These problems apparently aren't getting fixed anytime soon.
As Marriott displays zero willingness to improve the situation for ALL support staff across the board by taking these simple and fundamental steps, I see no reason to expect that our poor Ambassadors' loading will change in the future. Marriott will simply cut back on staffing again when/if population drops.