I had 4 flights scheduled for 10 and 11 Sept cancelled and spent hours on BA Gold line trying to reach an agent to no avail. The BA.COM online system could not do the re-booking and kept sending "Unknown Error". Very very frustrating.
Putting a person on hold for several hours!
Whilst the automatic message kept saying they would accept flight change requests by e-mail, they fail to give BA's e-mail address or provide an indication on how long will they take to make the changes.What a shame BA ...not good enough!