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Thread: Call for BA to implement callback & filtering features
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Old Aug 26, 2019 | 2:54 am
  #19  
LTN Phobia
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Originally Posted by icegirl
An alternative solution would be to move to a live web chat solution. I am a big fan of these and use them a lot being able to resolve a lot of queries very quickly but of course, there are times when there are more complex issues and need speak to someone.
It takes longer for most people to type than to speak though, so shortage of agents won't be helped by that.
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