That logic can get you into a lot of trouble if you don't tread carefully. While my Ambassador is in no doubt about my level of satisfaction with the Marriott programme, I decided that I'd rather deal with a competent knowledgeable Ambassador who is massively overworked (and with dodgy email) than throw the dice into the pool of Marriott-era who are unlikely to have that much more time but who apparently have a good chance of being utterly useless.