Originally Posted by
SeeTheLights
She was great when we were at SPG but been bad in last year or so. The general line explained that she went from 100 to 300/400 customers so she is super overwhelmed. But they said the same thing as bhrubin, that 2020 will be much different because many people will not requalify and they are hiring several new Ambassadors. If it isn’t better in 2020 then I will ask to change.
The reasons really do not matter; either your Ambassador is or isn't as responsive as one should be. Ambassadors should be responsive. Enabling that non-responsiveness helps no one. If there are bad or badly performing Ambassadors or Ambassadors who have too many guests to cover, that needs to be rectified.
If you choose to complain about that non-responsiveness, then the program and/or your Ambassador can act on your behalf to better respond to your needs or to re-assign you to a new and more responsive Ambassador.
If you choose to not complain or act on that non-responsiveness for whatever your reasons, that's perfectly fine...but then you shouldn't be complaining about it, either.