I am in the same situation as Margarita Girl. I am getting complimentary upgrades to speciality suites and even preupgraded at properties as an Ambassador Elite. But my Achal ambassador is non responsive most of the time and difficult to reach. I find emailing or calling general ambassador line to be much more helpful. I still find tremendous value from being Ambassador level so will requalify for sure but the actual Ambassador service hasn’t been that great as it was when I had one with SPG.