Originally Posted by wldtrvlr
I think that it would be more appropriate to e-mail : Al Lenza, vice president of distribution and e-commerce. He was the one quoted in the Sabre article posted on NWA.com
I sent one to:
[email protected] it has not bounced so hopefully that is the correct address.
I think SABRE has almost squashed or at least hampered the deal, but some input from the flying public would not hurt. It worked well in bringing Spinzless back to First Class, maybe it will work here also. I honestly believe that fees are coming. I just think they need to improve the other avenues for booking before they institute them.
If you are going to contact Lynn's department just call the numbers already listed in the thread. They are taking notes and filing "formal complaints" if you call in.
I received a reply from MR. Lenza this morning. I was not overly impressed with his answers, but impressed that he took the time to answer.
Here are some highlights:
Thanks for taking the time to write. Certainly our intent is not to
"push" away customers. WE have built a comprehensive web site that
offers customers everything they need about Northwest.
Sabre's rebuttal relating to the pass through of these transaction fees
is totally self-serving as they are trying to protect their role as the
middle-man, much like Ticketmaster serves today. Last year, they made
$500 million in profits by taking a huge cut on every transaction.
This was a personalized letter that attempted to address my concerns so I did not post the entire letter.
If it is true that Sabre is making $500 million when its customers are all loosing money, than they need to lower their fees some.
However, I still don't feel that NWA.com is as comprehensive as MR. Lenza would like to think it is.