Who/where are you dealing with at AA, and what are they doing to screw up your OWE? Considering price changes, it'd have to be pretty bad to scrap the thing and start over.

My recent experiences with AA have not been pleasant either, and I would need a compelling reason to book a new OWE with them, but it seems unlikely that you wouldn't be able to get them to toe the letter of the OWE rules. Get it straightened out with their rtw desk, and if necessary call back until you get someone who knows the rules or is willing to listen to you explain them. I hesitate to bug the one agent there who's eminently competent, since she's probably already handling everyone on FT, but that's always a recourse. Then the agent doing the re-issue need only follow what's been typed into the pnr by the desk.

A worse problem is when their rate desk gives the wrong pontification, since you can't deal with them yourself. A competent rtw agent will understand that problem, though, and deal with it.