Originally Posted by
est-gratuite
You will find this problem ALL over Japan with different hotel chains. It's very common for hotels in Japan to only refurbish only 1 or 2 floors instead of the whole hotel. It's a 100% Japanese being as stingy as possible thing....not really an issue related just to IHG properties.
That said, there are plenty of normal sized refurbished rooms (that are not suites) on the 7th floor...as a spire member you really should have been automatically allocated one of these at check-in, unless the hotel was full.
They were indeed sold out of standard refurbished rooms but I really don't think upgrading a spire member to a junior suite should be that much of an ask. The non refurbished deluxe room I stayed in the first night was supposedly an upgrade because it was on the 4th floor, rather than being on the 2nd or 3rd floor. How that makes it an upgrade I have no idea. There was no view.
I have complained to IHG about this stay because I don't think the first room was acceptable for their brand. Old and dated rooms are annoying but acceptable but non-functioning air conditioning, in 90 degree+ heat, in a Crowne Plaza is not acceptable imo. Especially when it is clearly a widespread problem for non refurbished rooms at this hotel.